1.
A: May I exchange this DVD player?
B: Certainly. Do you have your receipt?
A: Here you are.
B: Now, why do you want to exchange it?
A: It won't play a DVD.
B: I'm sorry. I'll get you a new player.
A: At first, I thought it was me.
B: Okay, here's a new one for you.
2.
A: I'd like to exchange this DVD player.
B: Of course. Do you have your receipt?
A: Here it is.
B: Now, could you tell me why you want a different one?
A: It refuses to play my DVDs.
B: That's strange. Let me get you a new one.
A: All my friends tried to get it to work.
B: I hope this one works better for you.
3.
A: I want to exchange this DVD player.
B: No problem. Do you have your receipt?
A: That's one thing I never forget.
B: Now, what seems to be the problem?
A: This DVD player won't play DVDs.
B: Well, at least you kept your receipt. One moment, please.
A: I spent almost an hour trying to make it work.
B: If this one doesn't work, just bring it back.
4.
A: Can I exchange this DVD player?
B: Let me see your receipt, please.
A: I always keep my receipt.
B: Could you tell me what the problem is?
A: When I hit “Play,†nothing happens.
B: Yours is the first one that's been returned.
A: Nothing I tried would make it work.
B: You might want to try playing this one before you leave.
5.
A: I need to exchange this DVD player, please.
B: That won't be a problem if you have your receipt.
A: Here you go.
B: Now, if you'll just tell me the problem, please.
A: It won't play my DVDs.
B: This is a good product. I wonder what went wrong.
A: I don't know. I trust this brand. This was a fluke, I think.
B: You're right, this is a good brand. This new one should work just fine.
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