1.
A: There's a problem with my credit card.
B: Tell me what the problem is.
A: A charge came up on my bill that I didn't make.
B: What was the charge for?
A: The charge was for a $350 purse, but I did not buy it.
B: Are you sure that you didn't make that purchase?
A: I would know if I bought something that expensive.
B: I apologize. What day was this purchase made?
A: It was bought on November 12th at 3:15 pm, while I was at work.
B: All right, we'll do an investigation.
A: Until this investigation is finished, will I have to pay for the charge?
B: No, you don't. We'll take care of it.
2.
A: I have a problem with my credit card.
B: What's wrong with it?
A: There is a charge on my card that I didn't make.
B: Can you tell me what the charge was?
A: It's for a purse that cost $350.
B: Are you positive that you didn't buy the purse?
A: I can't even afford a purse that expensive.
B: I'm very sorry. When was this purchase made?
A: I was at work, but the purchase was made at 3:15 on November 12th.
B: We're going to investigate this claim.
A: Do I have to pay for this charge?
B: You won't have to pay for anything.
3.
A: There is something wrong with my credit card.
B: What's the problem?
A: There is a charge on here that I never made.
B: What charge was made?
A: It was a charge for a $350 purse that I never bought.
B: You didn't make this purchase?
A: I think I would remember if I made a purchase that large.
B: Sorry. When was this purse purchased?
A: It was purchased on the 12th of November at 3:15 pm, but I was at work.
B: We'll do an investigation and get to the bottom of this.
A: In the meantime, do I have to pay for this charge?
B: No. We'll take care of everything.
Practice the Conversations of This Topic with Mike