1.
A: Could I speak with the manager about some problems in the pool area?
B: Sure, what seems to be the problem?
A: My apartment is next to the pool, and there seems to be some really late-night partying going on out there.
B: The hours for the pool are eight in the morning to ten at night. Is the noise that you are hearing later than that?
A: Yes, sometimes people are in the Jacuzzi at midnight!
B: Did you call the night manager?
A: No, I didn't really know if anyone was around that late.
B: I am going to give you my number to call if it happens again.
A: Thank you for your help.
B: You are welcome. I will be sending letters to tenants to remind them of the rules.
2.
A: I had some concerns about the pool and Jacuzzi area and would like to speak with someone.
B: I can help you with that. What are you having problems with?
A: I live right next to the pool, and late at night it is really noisy out there!
B: There is not supposed to be anyone in the pool area after ten o'clock at night. Are you noticing people out there any later?
A: I've heard people out there at one in the morning!
B: Did you contact anyone?
A: No, I just waited until now to tell you.
B: I will give you the direct line to call to report this when it is happening
A: I appreciate your help.
B: You are welcome. Evidently a few people need some reminders.
3.
A: I was wondering if I could speak to someone about some concerns of mine with the pool area.
B: I can answer any questions that you might have. What are your concerns?
A: I enjoy living next to the pool, but it gets really loud out there at night.
B: The pool is supposed to be closed after 10:00. Are you saying that people are partying later than that?
A: There have been parties out there that haven't ended until two in the morning!
B: Did you call the front desk?
A: Yes, I tried, but no one picked up.
B: You can have my personal line to call if this happens again. Do not hesitate to call.
A: Thank you for taking care of this for me.
B: Thank you for bringing it to my attention. We will send reminder memos to help people remember what the rules are.
Practice the Conversations of This Topic with Mike