Anthony wanted to get cable television for the apartment he rented with his wife and children. especially was interested in seeing channels from his country. He called the local cable company to up. There were many options for Anthony to from. The basic service was the least expensive, it didn't include any of the channels from country. So Anthony signed up for a package included channels from his country. However, that package 't include cartoon channels that his children liked to . So he added an expanded package to include channels. That still left out channels that showed series that his wife liked to see. So signed up for a special promotion that included premium channel for one month free.

The customer representative set an appointment to send a technician Anthony's house in a week. The appointment wasn't an exact time. Instead the customer service representative the technician would come between noon and 2:00 the afternoon. When the technician arrived, he set a converter box and digital recorder box to family television in the living room. The technician Anthony a remote and a channel guide. Anthony to sign some papers before the technician left.

, his wife, and their children enjoyed the hundreds channels they now had thanks to cable. One after the technician came and installed all of equipment, a bill arrived. The bill totaled almost dollars. Anthony could not afford to pay that on a monthly basis. He discussed it with wife. They decided not to keep the channels their country and the premium channels his wife . The only extra channels Anthony kept were the channels for his kids.